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Maintenance requests

Submitting a repair request and tracking it from your tenant portal.

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Submitting a request

A new request asks for:

  • A short title and a description of the issue.
  • A category (plumbing, electrical, HVAC, appliance, structural, pest control, and more).
  • A priority — low, normal, urgent, or emergency. Emergency is flagged for anything that's an immediate safety concern.
  • Up to 5 photos.
  • Whether maintenance staff have your permission to enter if you're not home (they'll still notify you before entry either way).
New maintenance request form with category, priority, photo upload and entry permission

Tracking a request

Your maintenance list shows every request with its status, priority and category, plus totals for active and completed requests.

Maintenance request list with status, priority and category badges

Open a request to see its full history — status changes from created through in progress, scheduled and completed — along with who it's assigned to, your photos, and a message thread where you can add notes directly on that request. You'll also get a notification whenever the status changes.